Chick-fil-A President on preparation and response for COVID-19

Chick-fil-A President on preparation and response for COVID-19 aka Coronavirus

Chick-fil-A President on preparation and response for COVID-19

Chick-fil-A President on preparation and response for COVID-19

To Our Valued Guests,

As our communities continue to feel the increased impact of coronavirus, we feel it is important to share with you what we are doing to help keep people safe and healthy. Please be assured we have protocols in place and are working with the CDC and local public health officials.

At Chick-fil-A, we strive to take great care of the people in communities in which we serve, from local Operators and their restaurant Team Members to Guests dining in our restaurants across the country.


As part of our protocols, our restaurants have heightened their cleaning and disinfecting procedures to maintain a healthy environment for our Guests and Team Members. We’ve instructed anyone who is not feeling well to stay home out of an abundance of caution and self-monitor their symptoms. In addition to following CDC guidance and partnering with local health departments, all franchise restaurants have been equipped with recommended procedures to follow if their community, or someone from their restaurant, becomes impacted by the virus.

As the situation evolves, restaurants may implement additional preventative measures to ensure Guest and Team Member wellbeing, including staffing or service modifications. Each local restaurant Operator will communicate necessary changes within their restaurant.

In addition, actions we have taken over the past several years have helped us prepare for scenarios like this and throughout this process, we have been continuously refining and implementing new procedures. From food safety to health and hygiene to cleaning and sanitation, we have allocated an abundance of resources into building chainwide guidelines that go above and beyond FDA requirements.

Thank you in advance for your patience as we navigate this challenging situation one day at a time and determine how best to continue serving our communities, while maintaining our focus where it belongs: on our Valued Guests and Team Members.

Sincerely,
Tim Tassopoulos, President and COO Chick-fil-A


I have seen reports stating some Chick-fil-A locations have also stopped the free refills as part of dealing with the Coronavirus.

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About Chick-fil-A, Inc. 

Atlanta-based Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,500 restaurants in 47 states, Washington, D.C., and Canada.

A leader in customer service satisfaction, Chick-fil-A was named top fast food restaurant in Newsweek’s 2019 America’s Best Customer Service report and received several honors in QSR’s 2019 Reader’s Choice Awards, including “The Most Respected Quick-Service Brand” and “Best Brand for Overall Experience.” Additionally, Glassdoor named Chick-fil-A one of the top 100 best places to work in 2020. More information on Chick-fil-A is available at www.chick-fil-a.com.

Update: Chick-fil-A closes dining room and offers Drive-Thru only!

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